What does a virtual or phone session with one of our counsellors look like?
Booking: Once you book your counselling session online or over the phone you will receive an email showing the type of session you booked (phone or virtual), as well as the date and time of your session. (Note: The timezone is Central Standard Time.
Beginning a Counselling Session: At the time of your session, we will either call you (for phone sessions) or you will open the reminder email and click on the “begin your online appointment” button (for virtual sessions) to access the virtual video app.
We begin by setting an intention to focus and create a space of healing. Following this, we will ask a series of questions to guide our session.
End of a Counselling Session: We discuss a plan of action for moving forward in counselling and book a follow-up session(s) if it is fitting. Next, we process payment and email you a receipt which you can use for your mental health employee benefits. (Government services are billed directly, so no receipt is needed.)
Will my employee benefits cover counselling?
Please check with your insurance benefits provider to determine if the counsellor you are seeing qualifies under your specific policy. Not all insurance benefits policies cover services with all counsellors. Many plans are quite specific to a counsellor’s credentials. Here are some insurance providers that our clients have had coverage under; these are specific to their plans.
Sun Life
Blue Cross
Great-West Life
Manulife
Treaty Mental Health Benefits — Health Canada (Non-insured Health Benefits)
Victim Services (Provide file # confirmation letter; Approved counselors are: Dawnali Riemer and Sarah Sand)
SGI for Grief Counseling (Provide SGI claim coverage information)
Am I covered for counselling under my employee benefits plan?
You need to know the designation of the counsellor in order to see if it is covered.
All of our counsellors have a social work designation:
Dawnali Riemer BSW, RSW (social work)
Kali Grainger BSW, RSW (social work)
Sarah Sand MSW, RSW (social work)
Christine Elliott, Coach
Confirm the benefits with your insurance benefits provider.
Call your insurance benefits provider directly and ask the types of counselling coverage you have with your policy, and the dollar value of coverage per year.
OR
Log into your insurance benefits provider account to determine the specific coverages you have for counsellors’ specific designations, and the dollar value of coverage per year. (It may be located under “Health”, “Mental Health”.)
What are the fees per session?
The cost of a counselling session is $156 per 50-minute session.
Professional Association we are governed by:
Saskatchewan Association of Social Workers
What is our privacy policy?
Commitment to Privacy
The counselling company is committed to protecting the personal information of its clients in accordance with the Saskatchewan Association of Social Workers (SASW) Code of Ethics, relevant provincial and federal legislation, and professional best practices.
Collection of Personal Information
• Personal information refers to data that identifies an individual, including physical or mental health details, address, date of birth, contact information, religious affiliation, employment status, and any other information provided by the client.
• Information is collected through client intake, during service provision, and through communications with staff or associates.
Use of Personal Information
• Personal information is used solely for providing counselling, assessment, treatment services, planning, monitoring, and quality control.
• Information may also be used for billing, administrative purposes, and where required for legal or regulatory obligations.
• Only necessary information for these purposes will be collected and retained.
Disclosure of Personal Information
• Information is not disclosed to external parties except by client consent or as required/permitted by law (e.g., mandatory reporting, court order, or emergency situations threatening safety).
• Where services are contracted by a third party, confidentiality rules and any required disclosures are clarified with all parties before services begin.
Consent
• Consent for collection, use, and disclosure of personal information may be express (written, electronic, or verbal) or implied, based on client actions.
• Clients under the age of majority or with a legal guardian are informed of any legal limits to confidentiality.
Access and Correction
• Clients have the right to access their personal information and request corrections to inaccuracies by contacting the company’s Privacy Officer.
• Requests must be submitted in writing and will be addressed within a reasonable timeframe.
Safeguards & Security
• Personal information is stored securely using appropriate technology and procedural safeguards to protect against theft, loss, unauthorized access, modification, or disclosure.
• Access is limited to staff and contracted professionals who require the information for service provision, and all are bound by confidentiality agreements and ethical requirements.
Retention
• Information is retained only as long as necessary for its intended purpose and as required by both legal and professional standards.
• Upon completion of service or termination of contract, information may be returned or destroyed, subject to legal requirements.
Duty to Report
• The company and its staff are obligated to report breaches of professional standards or ethics to the SASW as outlined in the Code of Ethics and the Standards of Practice.
• Mandatory disclosures will be made as required by law, while client identity is protected as much as possible.
Updates to Policy
• This policy is reviewed and updated regularly to reflect changes in legislation, regulation, and ethical standards.
• The most recent version is available upon request and posted on the company’s website.
Contact Information
Questions, concerns, or requests about privacy practices may be directed to the Privacy Officer at insert contact email/phone